– Bản tiếng Việt

– Bản tiếng Anh

II. Tiêu chuẩn du lịch ASEAN (tiếng Anh)

– ASEAN Clean Tourist City 2016

– ASEAN Community Based Tourism Standard 2016

– ASEAN Green Hotel Standard 2016

– ASEAN Homestay Standard 2016

– ASEAN Public Toilet Standard 2016

– ASEAN Spa Services Standard 2016

– ASEAN Tourism Standards Book

III. Bộ công cụ hướng dẫn đào tạo và đánh giá theo tiêu chuẩn và Chương trình đào tạo du lịch chung ASEAN (tiếng Anh)

– Access and retrieve computer-based data

– Clean and maintain industrial work area and equipment

– Clean and prepare rooms for incoming guests

– Clean public areas facilities and equipment

– Coach others in job skills

– Communicate effectively in English on the telephone

– Communicate on telephone

– Comply with workplace hygiene procedures

– Converse in English at a basic operational level

– Develop and update local knowledge

– Develop and update tourism industry knowledge

– Develop protective environment for childrent in tourism destination

– Establish and maintain a safe and secure workplace

– Establish and maintain business relationship

– Implement occupational health & safety procedures

– Launder linen and guest clothes

– Maintain & operate an industrial laundry

– Maintain hospitality industry knowledge

– Maintain quality customer-guests service

– Manage and resolve conflict situation

Nguồn: Vụ Hợp tác quốc tế (TCDL)